SHIPPING & RETURNS

60 DAY MONEY BACK GUARANTEE

ANY CUE OR CASE PURCHASES* MADE  WILL BE ELIGIBLE FOR A FULL REFUND  PROVIDED THE CUE TIP HAS NOT BEEN CHALKED.

 

It's as easy as 1,2,3:

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 1. Email otherenquiries@bce-riley.com regarding your wish to return the item purchased, listing the product code and the date of the purchase.

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 2. We will arrange a returns service for the product absolutely free (UK mainland only).

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 3. A  full refund will be issued to you, provided the cue or case is returned in pristine condition (with the cue tip NOT chalked). 

 At Rileyleisure we take pride in providing our customers with a product range of the highest standards, that exceed our customer's expectations.

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With this is in mind Rileyleisure have launched the 60 day money back guarantee scheme that will give any of our customers the peace of mind, when purchasing any cues and/or cases from our site. 

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INSPECT - ACCEPT - REJECT: RISK FREE PURCHASING   

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We will provide a simple, easy to follow process so that in the unlikely event that  you are unhappy with your cue and/or case purchase, you can simply send it back for a full refund within 60 days of the delivery date.

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Games tables are excluded, a carriage charge will apply in the event a customer has a change of mind, if the table is defective however then a replacement will be supplied free of charge.

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*Made to order cues are hand built to order and therefore have to be excluded from this money back guarantee.

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